![]() ![]() ![]() The weight of the battery anchors it while you make fixings. We considered mailing him a piece of black tape to cover the light… The battery level indicator, which will flash its green LEDs continuously under normal operation, was reflecting off the side fence at night, and this could be seen through the house window. So tedious that I always advised the customer to do it themselves. However, some nuances, like removing the protective film, can be tedious. Aesthetics and Designĭesign-wise, Alpha ESS batteries are sleek and tidy, with a removable cover that offers ease of service. I can only hope they’re making things better. Other installs of different models have gone more or less ok but again struggled to commission with an unclear choice of phone apps and poor WiFi connectivity. But hey, it was cheap, and it could just about manage to run the lights and the fridge! The kettle though that was out of the question. Without these modifications, the unit was effectively dead on arrival. So the most memorable one was finally made to work, but only after cutting a comms plug off, changing the wiring and misnaming the battery in the commissioning app. Then they sent me “the email”, which mashed together four different troubleshooting procedures. When I returned and finally got the tech line to answer (*hot tip: ring them when you’re at least 10 minutes away from the job), they ran me through a procedure or two, but to no avail. The instructions, in quaint English, printed in tiny text with pages upside down, weren’t particularly useful. I have had jobs where everything hooked up well enough, but I struggled to commission them, and of course, that’s always at 4pm when the tech support call centre has hung up the headset. That’s probably a good thing because the one I recall most vividly was knowingly shipped by AlphaESS as a non-goer. As I understand it, some used a GoodWe inverter behind the very nice-looking white cover, but this arrangement has been discontinued. I guess they were well-meaning, but it wasn’t useful. “Factory training” consisted of two guys in an unmarked van coming to a job and pointing at the phone app. I have installed a few different versions of these and found them wanting in terms of surge capacity and technical support. And if someone recommends the Alpha Hybrid for off-grid solutions? Well, I’d be sceptical. Mixed Alpha ESS reviews suggest that while many consumers find value in Alpha ESS, others feel they’ve compromised on quality for a cheaper price. Join me in my recount of an installation experience that I’ll never forget, and find out if the Alpha ESS is worth your time and money. Through my journey of installing various models, including the SMILE5 series, I’ve witnessed both the charm and the hiccups. Established in China in 2012, Alpha’s surge in popularity across the Australian market has many of us asking if these batteries are a fantastic bargain or asking for trouble. ![]() The Alpha ESS battery: hailed by many, criticised by others. ![]()
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